CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@richspoiledbrats.com
or fill in our contact form:
FAQ
01
I’ve found the item I want but can’t select my size or color
If you can’t select a specific size or color, it may be out of stock or unavailable at the moment. Please check back later, or contact our customer service team for more information. We’re here to help you find the perfect item!
03
Has my order been sent yet ?
“You can check the status of your order through our order tracking page or your confirmation email. If you need further assistance, feel free to contact our customer service team.”
05
Part of my order is missing
“We’re sorry for the inconvenience! Please contact our customer service team, and we’ll make sure to get the missing item to you as soon as possible.”
07
Which methods of payments can I use?
“You can pay with PayPal or any major credit card. We also offer ‘Pay Later’ options through both PayPal and major credit cards, allowing you to split your purchase into manageable payments.” Does that sound good?
09
Is it safe to order online?
“Absolutely! Our website uses secure encryption to protect your personal information and payment details. Your safety is our top priority.”
02
Can you give me more information about the return policy?
Since our products are made to order, we do not accept returns or exchanges for incorrect sizes, colors, or changes of mind. However, if you receive the wrong size due to our error or if your order arrives damaged, please contact us within 30 days of delivery with a clear photo of the issue. We’ll make it right by offering a replacement or a refund. For any concerns, please reach out to our customer service team.
04
Can I track my order ?
Once you log into your account, you’ll have access to all your order details, including tracking information. Simply log in for free, and you can check the status of your order anytime. If you haven’t created an account yet, sign up to easily track your past and current orders.
06
You’ve sent me the wrong items
“We’re sorry for the mix-up! Please contact our customer service team, and we’ll make sure to correct it right away.”
08
I forgot to use my discount code
“If you forgot to use your discount code, please contact our customer service team as soon as possible. We’ll do our best to assist you!”
10
Delivery - How much is it and how long does it take?
Shipping costs depend on the weight of your package. Delivery typically takes 3 to 5 business days.”